FAQ

Most Frequently Asked Questions

Ordering

When you come across an offer from us you can place an order by leaving your details and paying € 59,95 via iDeal or direct debit. The payments go through a secure payment environment. A few minutes after your order you will receive a confirmation e-mail.

Shipping

You will receive a monthly shipment upon payment of the product (€59.95) in your mailbox within 6 calendar days.

Do you use the repeat convenience service?

If you like the product, you don't have to do anything. The repeat convenience is started. You will receive the product each month until your cancellation (€59.95 per shipment including shipping).

Plan

You can purchase once or in a repeat convenience service subscription. As a participant in the repeat convenience plan, you will receive a follow-up shipment each month just before your last received monthly shipment runs out. The payment (direct debit) takes place after the shipment is sent. You do not have to do anything else. If you have opted for an E-invoice, you will receive a digital invoice with payment option in a timely manner by e-mail. You can change, postpone or stop the repeat convenience plan at any time. This can be done without giving any reason by contacting our customer service.

Don't like the product?

If you do not like the product, you should contact us via the customer service unsubscribe from the service and return the product. The login information can be found in the confirmation email you receive at the time of the order.

Returning

You can return the product to the following address:

O Company
P.O. Box 7997
1008 AD Amsterdam
Netherlands

Return costs are at your own expense.

My question is not there?

For questions, please contact customer service. This can be done by email via the online contact form or by phone at: +31 20 532 0895. Customer service can be reached during weekdays between 09:00 and 17:00.

What is an e-invoice?

An E-invoice is an electronic invoice that you receive by e-mail. To avoid additional charges, the invoice must be paid within 14 days of receipt. You can pay the invoice amount via iDeal, Visa, Mastercard or bank transfer. You will find payment instructions in the email.


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